Day or night, rain or shine, we keep your servers running smooth and give your customers instant access to expert support.

Web hosting is a highly competitive business. High service uptime and 24/7 support availability are the norm. Despite the advances in automated panels and cloud infrastructure, service issues still happen due to a variety of reasons like mass website exploits, auto-upgrade failures, file system errors, etc. As a web host, you and your customers will need expert assistance round the clock to maintain acceptable service quality.

Outsourced web hosting support from Erictos helps you maintain 24/7 support coverage over help desk, live chat and phone. Along with delivering a 100% white labeled technical support service, we take care of emergency administration and preventive maintenance of your servers. When you outsource web hosting support to Erictos, you get delighted customers and stable servers.

Features

Remote technical support

Remote infrastructure management

Software development

What We Do

24/7 availability

Our web hosting support engineers help your customers 24 hours a day, 7 days a week, 365 days a year. We have no banker’s hours, no auto- responders and no closed for holidays door sign. Your clients will always receive fast
and friendly support.

Multi-channel support

We believe, customers should get quick resolutions to their service issues at any time of the day over any channel they choose, which is why we maintain 24/7 web hosting support channels over phone, help desk and live chat

Web hosting technical support

Website owners often need assistance in configuring and troubleshooting their hosted services. Erictos helps your customers quickly recover from a service issue and configure their services to meet their business needs.

Maintaining server performance

Server load spikes are caused by abusive user processes, hardware issues, un-optimized server processes, etc. Through 24/7 emergency support and preventive maintenance, Erictos helps you recover from and prevent server performance issues.

Server attack mitigation

A wide range of attacks like brute forcing, inbound spamming, DDoS attacks, outbound spamming, etc can cause service outages and loss of IP reputation. Erictos detects attacks early, blocks attackers, and recovers black listed IPs, hacked sites, etc..

Server crash recovery

A server upgrade, performance issue or a hardware issue can lead to a server crash, which can in-turn lead to lost or corrupted data. With 24/7 emergency administration, Erictos quickly reboots the server, restores the services and recovers any lost data.

Comprehensive server hardening

New vulnerabilities are disclosed for server software all the time. We monitor security channels, and patch the server if a new vulnerability is reported for server software. Additionally periodic top-down audits are done to secure all services and ports.