Dedicated support services from Erictos helps you save on employee and infrastructure costs – Effort on hiring, training and administering the support staff. we can complement your team, seamlessly extending your support group.
Dedicated Support agents are much more than technical support agents. Agents are support and technology specialists constantly innovate and improve your systems and procedures to give the best service experience to end-customers.
Dedicated Help Desk Support
Dedicated Live Chat Support
Dedicated Telephone Support
Dedicated Order Processing Support
How Support Works
IT support desks are anything but predictable. A lot of factors like infrastructure issues, customer PC bugs, or security vulnerabilities can lead to a sharp increase in the number of support requests. To maintain high quality of service at all times, you need a support team which can scale easily in response to demand.
Erictos uses its deep talent pool and service flexibility to support your customers when you need it the most. There is no arbitrary limit on the number of tickets, or the number of servers supported. Each customer is given a personalized response and support quality is never compromised. For a fixed cost per month, you get world-class support delivered as a managed service, or through a team of engineers working exclusively for your company.
CentOS / Red Hat / Fedora
Debian / Ubuntu
Windows Server 2003 / 2008 / 2012
Web hosting control panels
Billing and issue tracking systems
Dovecot / Courier
Security and optimization
SpamAssassin / AMaViS / Mailscanner
Firewalls (CSF/LFD, APF/BFD, etc.)
PHP cache systems (XCache, APC, etc.)
Virtuozzo / Parallels Cloud Server