Build your own technical support team with expert engineers from Erictos.

Dedicated support services from Erictos helps you save on employee and infrastructure costs – Effort on hiring, training and administering the support staff. we can complement your team, seamlessly extending your support group.

Dedicated Support agents are much more than technical support agents. Agents are support and technology specialists constantly innovate and improve your systems and procedures to give the best service experience to end-customers.

Features

Dedicated Help Desk Support

Dedicated Live Chat Support

Dedicated Telephone Support

Dedicated Order Processing Support

How Support Works

IT support desks are anything but predictable. A lot of factors like infrastructure issues, customer PC bugs, or security vulnerabilities can lead to a sharp increase in the number of support requests. To maintain high quality of service at all times, you need a support team which can scale easily in response to demand.

Erictos uses its deep talent pool and service flexibility to support your customers when you need it the most. There is no arbitrary limit on the number of tickets, or the number of servers supported. Each customer is given a personalized response and support quality is never compromised. For a fixed cost per month, you get world-class support delivered as a managed service, or through a team of engineers working exclusively for your company.

Supported Technologies

Operating systems


CentOS / Red Hat / Fedora


Cloud Linux


Debian / Ubuntu


FreeBSD


Windows Server 2003 / 2008 / 2012

Web hosting control panels


cPanel/WHM


Odin Plesk


DirectAdmin


InterWorx


Webmin


WinPanel


ISP System

Billing and issue tracking systems


Kayako


WHMCS


HostBill


OTRS


SalesForce


Ubersmith


ClientExec

Web servers


Apache


Nginx


LiteSpeed


Lighttpd

Database servers


MySQL


PostgreSQL


MariaDB

Mail servers


Postfix


Exim


Qmail


Sendmail


Dovecot / Courier

Security and optimization


SpamAssassin / AMaViS / Mailscanner


ClamAV


Mod Security


Firewalls (CSF/LFD, APF/BFD, etc.)


PHP cache systems (XCache, APC, etc.)


Varnish

VPS systems


OpenVZ


Xen


KVM


Hyper-V


Virtuozzo / Parallels Cloud Server


SolusVM


Proxmox


Virtualizor

Cloud systems


VMWare


OnApp


AWS