Are any of your services down? Is your server under attack? Are your customers complaining?
Our emergency support engineers are on stand by, and can start working on your server within an hour, usually much sooner. Our first priority is to bring the server back online, and weâ€™ll give you a work estimate before implementing a permanent fix.
First priority in incident response is to restore service quality. It could include procedures such as executing a fail-over, restarting the server or service, throttling abusive user accounts, or blocking malicious external
Incidents that affect service quality points to a potential weakness in the system or procedures. Incident analysis is done to identify the root cause and possible preventive actions to avoid it in the future.
Incident analysis inputs are used to reduce system failure rate and improve the system fault tolerance. Such infrastructure changes could include implementation of systems such as process priority regulators (eg. SPRI),
anti-DoS firewall systems, load balancers, etc.
What Ways we will help
Recovering from high server load â€“ preventing future recurrence.
Server recovery after hardware failure like hard disk crash, RAID corruption, etc.
Data recovery after file system corruption.
Recovering data from crashed database and crashed mail files.
Recovering website from a hack incident. Cleaning out malware, and restoring from backups.
Recovering from a server wide hack. Investigating vulnerabilities, and re-loading the server if required.
Blocking incoming DoS attacks. Installing and configuring systems to mitigate incoming attacks.
Recovering from IP blacklisting and blocking outgoing spam. Locating the vulnerability, and preventing exploitation.
Hardening the server from inbound spamming. Installing and configuring anti-spam systems to drop spam at connection level.