With professionally managed technical support and server management, we help you deliver reliable server administration and high service uptime.

Data center operations can be challenging. Keeping a constant vigil on network/server performance, giving timely resolutions to customer queries, and server provisioning/upgrades can take up all your time. It’s then hardly surprising that most data center managers find it difficult to focus on projects that are critical to improving data center capability and capacity. This is where Erictos can help.

For more than a decade, Erictos has been supporting small to multi-NOC data centers around the world. Erictos acts as your own technical support team and transparently supports your customers over phone, live chat and help desk. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week.

Features

Remote technical support

Remote infrastructure management

Software development

How we help

Technical support services

Yes, servers do fail at times, and when that happens, your customers look for fast, expert assistance. We act as your technical support, and are available 24/7 over phone, live chat and help desk to help your customers resolve service issues.

Provisioning and accounts administration

Customers look for instant service, and we are only happy to oblige them. Whether your provisioning guarantee is in minutes or in hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.

Server/Network abuse handling

Bad news travels fast, which is why we react instantly to network or server abuse notifications. By taking swift action on outbound attacks, spamming, malware hosting, etc., we make sure that your network maintains a reputation
of reliability.

Server administration services

The IT needs of businesses differ from one to another. From a simple firewall configuration to a complicated multi-NOC fail-over configuration, we help your customers setup an IT infrastructure that meets their business
challenges.

Preventive server maintenance

It makes good sense to service your car periodically so that it remains in top shape. Just the same way, we periodically audit your servers and keep them updated, secured and optimized, so that you can easily meet your SLA
guarantees.

Server infrastructure upgrade

Technology gets outdated every few years, and when that happens you need a reliable way to continue your services in a new platform. We help you setup and configure new servers and seamlessly migrate your customers into it.